For any questions about our shipping policy or assistance with your order, please contact us via Contact Form or email us at support@paulpetergallery.com.

At Paul Peter Gallery, we utilize Stripe to handle all payment transactions. We want you to feel confident in your purchasing decisions, and we are committed to providing a smooth refund process if ever needed. Here’s what you need to know about how Stripe processes refunds:

• Immediate Submission & Processing Time
  When our Stripe account has sufficient funds, your refund request is submitted immediately to your bank. Typically, it will take between 5-10 business days for the refunded amount to appear in your bank account.
• Insufficient Funds in Stripe Account
  If there are insufficient funds in our Stripe account, the refund will be marked as pending. Rest assured, we will resolve this quickly so your refund can be processed as soon as the balance is positive.
• Reversals
  On rare occasions, your refund might be handled as a reversal. This means the original transaction will disappear from your bank statement entirely, as if it never happened. If the refunded amount doesn’t appear after ten business days and the original charge is still visible, please contact your bank for further assistance.
• Pending Refunds
  Occasionally, you might see a pending refund on your bank statement almost immediately, instead of the typical 5-10 days.
• Confirmation of Bank Details
  If we need to gather your bank account details, refunds will only be processed once this information is confirmed. The process generally completes within 3-10 business days once details are verified.

Your satisfaction is our highest priority, and we are here to assist with any questions or concerns regarding your refund. Should you have any further questions or require assistance with a refund, please do not hesitate to reach out to our contact our support team via the Contact Form or email us at support@paulpetergallery.com.

At Paul Peter Gallery, we aim to ensure every customer is completely satisfied with their purchase. However, in the rare event you encounter an issue with a transaction processed through Stripe, here is what you need to know:

• Contact Us First
  If you have any concerns or disputes regarding your purchase, we encourage you to contact us directly as a first step. Our team is dedicated to resolving any issues amicably and efficiently.
• Filing a Dispute with Your Bank
  If we are unable to resolve your concern to your satisfaction, or if we are unresponsive, you have the right to contact your bank to file a dispute. Your bank will handle the dispute process and work with Stripe to manage the details.

Understanding the Dispute Process. When you file a dispute with your bank, the following steps occur:

• Bank Notification:
  Your bank notifies Stripe of the dispute, automatically deducting the disputed amount and a processing fee from Stripe.
• Fund Deduction:
  Stripe then removes the equivalent funds from our Stripe account to cover the dispute.
• Business Notification:
  Stripe informs us of the dispute, including all information received from your bank.
• Submit Evidence:
  As a business, we have the opportunity to provide evidence to prove the legitimacy of the charge and potentially overturn the dispute.
• Bank Decision:
  Your bank will ultimately decide the outcome of the dispute based on the evidence provided.

Disputes, also known as chargebacks, are a protective feature of credit card networks (Visa, Mastercard, American Express) designed to secure cardholders against fraudulent activities and breaches of consumer rights. Before initiating a dispute, it’s crucial to contact the business to try and resolve the issue directly.

We appreciate your patience and are here to assist you at every step to ensure your experience with our gallery is both memorable and satisfactory.